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If something isn't working

REFERENCE

What you see Why What to do
Tapping a zone does nothing It isn't mapped on this template Planner Setup → View all hitbox zones (page 1.5)
Nothing happens, and the zone is mapped Device is in landscape Rotate to portrait (page 8.1)
A custom zone never fires It overlaps a standard one View all hitbox zones shows the warning; move it
Custom zone missing from the list It's there, marked not on this template Place it (page 2.6)
"No date anchor found" Relative mode on an untagged page Page 4.3
Wrong date created Date mode is the other one Page 4.2
New page has no artwork Template file missing or a PDF Pages 3.4–3.5
Hitbox zones fire while using the lasso Fixed — update to the current version —
The tap dot isn't erased Working as intended, cautiously Page 4.4