If something isn't working
REFERENCE
| What you see | Why | What to do |
|---|---|---|
| Tapping a zone does nothing | It isn't mapped on this template | Planner Setup → View all hitbox zones (page 1.5) |
| Nothing happens, and the zone is mapped | Device is in landscape | Rotate to portrait (page 8.1) |
| A custom zone never fires | It overlaps a standard one | View all hitbox zones shows the warning; move it |
| Custom zone missing from the list | It's there, marked not on this template | Place it (page 2.6) |
| "No date anchor found" | Relative mode on an untagged page | Page 4.3 |
| Wrong date created | Date mode is the other one | Page 4.2 |
| New page has no artwork | Template file missing or a PDF | Pages 3.4–3.5 |
| Hitbox zones fire while using the lasso | Fixed — update to the current version | — |
| The tap dot isn't erased | Working as intended, cautiously | Page 4.4 |